Shipping & Returns

1. Call your clean and dry dog! Their new coat has arrived and ready for fitting. Please see how your dog looks in their new coat whilst inside your home to minimize any dirt. Returned or exchanged merchandise must be clean and unwashed (a few hairs is ok, we can take care of that!).

 

​2. Any questions or concerns, please contact us by phone or email within 5 days of your purchase.

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For UK Customers there will be no additional shipping fees for the return of the original purchase. If you wish to receive the replacement item before the original is returned to us, we will ask that you pay for the second coat. We will then refund the original purchase once we receive it in a suitable condition. 

 

All returns are completed via DPD if free returns is selected in postage options, otherwise please use Royal Mail.

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Joy In The Doghouse Guarantee

 

Joy In The Doghouse fully guarantees the Dry Dog Fleece products against defects in craftsmanship and materials for a period of 30 days from date of purchase. All refunds must be made from the original point of purchase. We reserve the right to replace or credit defective products at our discretion. 

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Damage due to normal wear and tear (damage that naturally and inevitably occurs as a result of normal wear and aging), damage from chewing, tearing, or wear caused from improper sizing is not guaranteed. Alterations, modifications or negligence is also not covered.